Castlegate Financial Services is a Nottingham based
mortgage broker
Specialising in property finance, financial planning, investments and insurance for clients in Nottinghamshire, across the UK and overseas.
From residential property to buy to let portfolios; refurbishment projects to short term bridging requirements, retirement planning, and company finance, our highly skilled brokers assist with a full range of requirements. No case too complicated, our family-run business has supported our clients for nearly 40 years, helping thousands make their financial dreams a reality.
Castlegate Financial Services has a long standing family history. We are there for the moments that matter most to you and your family.
Established in 1983, and one of the largest financial services business in the East Midlands at the time, Castlegate Financial Services is and always has been a business built on family values.
Taking over the family business in 2014, Director, Sian Mitchell, has continued to develop our unique and personable service which has help thousands of clients in Nottinghamshire and across the UK to achieve their financial goals.
We're different
because we are real!
Not your typical brokerage, Sian’s vivacious personality, passion for people, and empowering can do attitude has made Castlegate Financial Services the business it is today.
Described by our clients as anything but your stereo-typical mortgage broker, our love for our work shines through, creating a unique experience that breaks those stale and boring corporate clichés!
“Castlegate Financial Services isn’t just a business, it’s my blueprint. The company was established in 1983 by my Uncle and my Father took over in 1996 and passed the company to me in 2014. This in itself gives me great pride and love for my business. I have seen first-hand where the business has come from and I have been on its journey from as early as I can remember.”
SIAN MITCHELL – DIRECTOR
People are our passion
Exceptional service our standard
People are our passion. In our eyes, our clients and brokers are all part of our extended family, and we look after our family. That’s why when we work with you, we invest our time in really getting to know you and your needs. More than just an advisor, we are invested in your future, and pride ourselves on making things happen for you.
Exceptional service is at the heart of our business. Built through trust, understanding, industry experience and great communication – we go the extra mile to ensure you have an enjoyable experience, every step of the way.
Our Team
Sian Mitchell
Director
“I help my clients overcome their financial hurdles, working with them to plan their goals and help them understand how we can achieve them.”
Joining the family business officially in 2005, Sian has actually been a part of Castlegate since she was a baby, finally taking over the reins to the independent family business in 2014.
Since then she has continued to shape and transform the business into the client-focused mortgage service that it is today, investing in her team and the next generation of mortgage brokers to bring a high quality of talented advisors into the business.
Favourite quote:
“Live for the moment”
Most inspiring part of my role is:
The people
In another life, I’m pretty sure I was:
Travelling
Best piece of advice I’ve ever been given:
“Keep it simple”
If I were a superhero, my superpower would be… “Mind reading!”
If I weren’t so damn good a my job, I’d probably be:
“Bored!”
0115 933 8333
sian@castlegatefs.co.uk
Rachel Overall
Administration Manager
0115 933 8333
rachel@castlegatefs.co.uk
Elaine Renshaw
Accounts Manager
“Making mistakes are ok as long as you learn from them” Most inspiring part of my role is:
“Hi fiving myself when the accounts balance! Hey it’s accounts!!!!” In another life, I’m pretty sure I was:
“Scottish… I love the place” Best piece of advice I’ve ever been given is:
“If you can’t say anything nice, don’t say anything at all” If I were a superhero, my superpower would be:
“Mind reading!” If I weren’t so damn good at my job, I’d probably be:
“Walking on a beach, any beach!”
0115 933 8333
accounts@castlegatefs.co.uk
Gemma Bent
Mortgage & Protection Broker
I help clients who don’t believe they can get a mortgage, achieve their financial goals and finally get on the property ladder”
Joining Castlegate Financial Services team in September 2017, Gemma had previously worked at Barclay’s Bank for 6 years as a personal banker.
Always having a passion for customer service and finances, Gemma is fully CeMap Level 3 qualified mortgage and protection advisor.
Favourite quote:
“Live life to the fullest and focus on the positives”
Most inspiring part of my role is:
“Helping people purchase their dream home, especially when they think it’s something that couldn’t be done”
In another life, I’m pretty sure I was:
“a eagle”
Best piece of advice I’ve ever been given is:
“Live a life true to yourself, not the life others expect of you”
If I were a superhero, my superpower would be: ”Wonder Woman”
If I weren’t so damn good at my job, I’d probably be:
“a marine biologist”
07595 498074
gemma@castlegatefs.co.uk
Olivia Thornhill
Administration Manager
“I help my clients find the most suitable mortgage for them, which meets all their needs!”
Joining Castlegate Financial Services team in July 2020, Olivia passed her CeMAP 1 in the December of that year and is on track to pass her CeMAP Level 2 & 3.
Olivia brings her experience in helping clients through stressful situations from her previous work abroad, to support her clients through the rollercoaster of obtaining a mortgage and moving home!
Favourite quote:
“You got this”
Most inspiring part of my role is:
“Getting to learn new things all the time and being able speak to lots of different people with lot of stories to tell”
In another life, I’m pretty sure I was:
“a Ski instructor, I love skiing and have done three ski seasons would have loved to have carried on.”
Best piece of advice I’ve ever been given is:
“To slow down and think”
If I were a superhero, my superpower would be:
”Talking!”
If I weren’t so damn good at my job, I’d probably be:
“downing shots in a ski resort trying to work out which way is down the mountain.”
0115 933 8333
liv@castlegatefs.co.uk
Lauren Tebb
Mortgage & Protection broker
“I help my clients understand the process of buying a house and navigating the labyrinth that is the mortgage market!”
Joining Castlegate Financial Services team in February 2018, Lauren had previously worked in debt management and insurance.
Experienced in helping clients understand their monthly budget, handling their finances and protecting the things that matter most, Lauren is a fully CeMap Level 3 qualified mortgage and protection advisor.
Favourite quote:
“Happiness can be found, even in the darkest of times, if one only remembers to turn on the light”
Most inspiring part of my role is:
“Helping people achieve the things they did not think they could, from buying their dream home to making their monthly outgoings more manageable by consolidating their debts.”
In another life, I’m pretty sure I was:
“a racing car driver!”
Best piece of advice I’ve ever been given is:
“You can’t always control what happens but you can control how you deal with it and to believe in myself!”
If I were a superhero, my superpower would be:
”The ability to fly”
If I weren’t so damn good at my job, I’d probably be:
“Spending my time trying to write a novel”
07713 940 447
lauren@castlegatefs.co.uk
SIAN MITCHELL
Director
0115 933 8333
sian@castlegatefs.co.uk
rachel overall
Administration Manager
0115 933 8333
rachel@castlegatefs.co.uk
Elaine Renshaw
Accounts Manager
“I help my clients pay their bills!”
Joining Castlegate Financial Services team in January 2017, there isn’t much Elaine doesn’t know about keeping accounts in check!
Having worked in accounts all her working life, if Elaine isn’t doing the accounts at work – she’s balancing the books at home!
Favourite quote:
“Making mistakes are ok as long as you learn from them”
Most inspiring part of my role is:
“Hi fiving myself when the accounts balance! Hey it’s accounts!!!!”
In another life, I’m pretty sure I was:
“Scottish… I love the place”
Best piece of advice I’ve ever been given is:
“If you can’t say anything nice, don’t say anything at all”
If I were a superhero, my superpower would be:
“Mind reading!”
If I weren’t so damn good at my job, I’d probably be:
“Walking on a beach, any beach!”
0115 933 8333
accounts@castlegatefs.co.uk
Gemma Bent
Mortgage & Protection Broker
“I help clients who don’t believe they can get a mortgage, achieve their financial goals and finally get on the property ladder”
Joining Castlegate Financial Services team in September 2017, Gemma had previously worked at Barclay’s Bank for 6 years as a personal banker.
Always having a passion for customer service and finances, Gemma is fully CeMap Level 3 qualified mortgage and protection advisor.
Favourite quote:
“Live life to the fullest and focus on the positives”
Most inspiring part of my role is:
“Helping people purchase their dream home, especially when they think it’s something that couldn’t be done”
In another life, I’m pretty sure I was:
“a eagle”
Best piece of advice I’ve ever been given is:
“Live a life true to yourself, not the life others expect of you”
If I were a superhero, my superpower would be: ”Wonder Woman”
If I weren’t so damn good at my job, I’d probably be:
“a marine biologist”
07595 498074
gemma@castlegatefs.co.uk
Olivia Thornhill
Administration Manager
“I help my clients find the most suitable mortgage for them, which meets all their needs!”
Joining Castlegate Financial Services team in July 2020, Olivia passed her CeMAP 1 in the December of that year and is on track to pass her CeMAP Level 2 & 3.
Olivia brings her experience in helping clients through stressful situations from her previous work abroad, to support her clients through the rollercoaster of obtaining a mortgage and moving home!
Favourite quote:
“You got this”
Most inspiring part of my role is:
“Getting to learn new things all the time and being able speak to lots of different people with lot of stories to tell”
In another life, I’m pretty sure I was:
“a Ski instructor, I love skiing and have done three ski seasons would have loved to have carried on.”
Best piece of advice I’ve ever been given is:
“To slow down and think”
If I were a superhero, my superpower would be:
”Talking!”
If I weren’t so damn good at my job, I’d probably be:
“downing shots in a ski resort trying to work out which way is down the mountain.”
0115 933 8333
liv@castlegatefs.co.uk
Lauren Tebb
Mortgage & Protection broker
“I help my clients understand the process of buying a house and navigating the labyrinth that is the mortgage market!”
Joining Castlegate Financial Services team in February 2018, Lauren had previously worked in debt management and insurance.
Experienced in helping clients understand their monthly budget, handling their finances and protecting the things that matter most, Lauren is a fully CeMap Level 3 qualified mortgage and protection advisor.
Favourite quote:
“Happiness can be found, even in the darkest of times, if one only remembers to turn on the light”
Most inspiring part of my role is:
“Helping people achieve the things they did not think they could, from buying their dream home to making their monthly outgoings more manageable by consolidating their debts.”
In another life, I’m pretty sure I was:
“a racing car driver!”
Best piece of advice I’ve ever been given is:
“You can’t always control what happens but you can control how you deal with it and to believe in myself!”
If I were a superhero, my superpower would be:
”The ability to fly”
If I weren’t so damn good at my job, I’d probably be:
“Spending my time trying to write a novel”
07713 940 447
lauren@castlegatefs.co.uk
The ten keys
to Castlegate
Peace of mind for all our clients
Customer
We strive to achieve great customer outcomes every time
enjoyment
We work hard and play hard
Attitude
We always have a positive attitude and passionate approach to our work
Genuine
We do business the right way
Service
We are forever raising the bar
Accountability
We put our hands up
Trust
We keep our promises
TEAMWORK
We know ‘we’ not ‘I’ will win
loyalty
We build longterm relationships
EMPOWERMENT
We make it happen
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